160 JARI Drive, Suite 180
Johnstown, PA 15904
Phone: 814.266.3818
Toll-Free: 800.255.2912
Fax: 814.266.0189
HR Consultants, Inc.'s commitment to the ISO 9001:2008 quality management system is equally shown through our commitment to staff. Job descriptions have been developed for all positions within the firm that delineate qualification requirements that affect service quality. Qualifications include requirements for education, certifications, skills and experience. Appropriate qualifications, along with required training, provide the competency required for each position. All job descriptions are linked to employee performance appraisals to ensure quality service and customer satisfaction.
President & Consulting Principal
Jonna Contacos-Sawyer has over 24 years of management and human resource experience which she utilizes to lead HR Consultants, Inc. Ms. Contacos-Sawyer's strengths include identifying core strategic business drivers, developing infrastructure, and implementing employee involvement programs that improve organizational success at all levels. Through establishing performance measures and mapping workflow related to customer service, Jonna has assisted many organizations in monitoring and measuring overall customer satisfaction to achieve improved results.
Through her innovative leadership and business acumen, Ms. Contacos-Sawyer has enabled HR Consultants, Inc. to grow its revenue base each year of operation. HR Consultants, Inc. is the first management and human resource consulting firm in the nation that is ISO 9001:2008 certified through Bureau Veritas Certification, the global leader in management system registrations.
Jonna has been the recipient of numerous awards including being selected by the Pennsylvania Department of Community and Economic Development as one of "Pennsylvania's Best 50 Women in Business" in 2003. She was also chosen as 2003's Pennsylvania Entrepreneur Award winner in the small business category. Most recently, she was selected as HR Person of the Year in 2007and previously in 2004 by the Cambria-Somerset HR Association.
Jonna is a dynamic and highly rated presenter and certified trainer who is able to motivate audiences with her enthusiastic personality. She has trained thousands of employees cascading from the executive leadership level to front line staff. She takes learning and improvement to heart and she influences these traits in others by serving as an Adjunct Faculty member for the Graduate School of Human Resources and Industrial Relations at Saint Francis University and an Adjunct Instructor at Geneva College and Penn State University.
Jonna continually influences professional growth and achievement through presentations and provides mentoring services to individuals enrolled in human resource programs, advancing careers, or entering the field of human resources. Jonna models the qualities of integrity, innovation, and service, using these ethical principals to guide her firm. The nature of her work, her community involvement, and her personal values influence positive change in the organizations she provides services to as well as those individuals she interacts with on both a professional and personal level.
Jonna's educational credentials include:
- Bachelor of Arts Degree in Business Management/Economics - University of Pittsburgh at Johnstown
- Masters Degree in Personnel Administration/Industrial Relations - Saint Francis University
- National recognition as a Certified Management Consultant (CMC) There are less than 1% of consultants in the country that have earned this designation.
- National recognition as a Certified Senior Professional in Human Resources (SPHR)
- National recognition as a Certified Compensation Professional (CCP)
- Certified Management Development Trainer
- One of only two Management Consultant/Trainers in the United States earning the designations of CMC, SPHR and CCP
Senior Consultant
Polly Heeter Wright offers over 15 years of innovative human resource and management related experience. Her expertise is identifying organizational dysfunction and applying logical and systematic thinking to the design of solutions that maintain the balance of employer, human resource, and customer needs.
Polly has built her experience in problem identification and analysis through projects such as organizational audits, employee opinion surveys, employee focus groups, and compensation analysis. She has extensive experience in cost analysis of negotiation proposals and preparation of affirmative action plans.
Her experience in technical employment law-related knowledge was developed through assisting in many forums of employment litigation including unemployment compensation hearings, Pennsylvania Human Relations Commissions fact finding hearings, grievance arbitration hearings, National Labor Relations Board/Pennsylvania Labor Relations Board hearings and Act 195 and 111 Interest arbitrations.
Through her assistance in sexual harassment investigations, disciplinary interviews, employee grievance inquiries and witness interviews, Polly has perfected her ability to interact with individuals at all levels of an organization. Her job analysis experience has broadened her knowledge base to include a wide variety of workplaces, work styles and jobs.
Polly's commitment to mentoring and training is shown through her Adjunct Instructor status for human resource subjects including PHR/SPHR preparatory courses at local colleges and universities.
Polly's educational credentials include:
- Bachelor of Arts Degree - University of Pittsburgh at Bradford
- Master of Arts Degree in Industrial Relations and Personnel Administration - Saint Francis University
- National recognition as a Certified Professional in Human Resources (PHR)
- National recognition as a Certified Compensation Professional (CCP)
- National membership of the Society for Human Resource Management (SHRM) and the American Society of Training and Development (ASTD)
Staff Consultant
Diane E. Costlow, MA, PHR has over 13 years of human resource experience in benefit administration and design, self funding arrangements, cafeteria plans, Section 125 plans, executive benefits, retirement, human resource policy and procedures, legal compliance and wellness programs.
Diane's human resource experience is complemented by her previous benefits administration experience for a large federal contractor. In that role, she was responsible for all employee benefit administration, flexible spending accounts and Employee Assistance Programs. She researched human resource issues and wrote ISO procedures for COBRA and numerous other HR procedures.
Ms. Costlow's experience with legal compliance working with both employees and management on such issues as COBRA, FMLA, HIPAA, ADA, leave of absences and Medicare Part D compliance.
Diane's current focus includes compensation market analysis, job descriptions and providing technical assistance. In addition, she reviews and revises employee handbooks and HR policies and procedures. She also handles affirmative action plans, investigations and HR OfficeŽ software.
Diane's commitment to mentoring and training is shown through her Adjunct Instructor status for human resource subjects including PHR/SPHR preparatory courses at local colleges and universities.
Diane's educational credentials include:
- Bachelor of Science Degree - Saint Francis University
- Master of Arts Degree in Industrial and Labor Relations - Indiana University of Pennsylvania
- National recognition as a Certified Professional in Human Resources (PHR)
- National membership of the Society for Human Resource Management (SHRM) and the American Society of Training and Development (ASTD)
Administrative Services Manager &
HR OfficeŽ Administrator
Judith H. Mickey has over 23 years of business and accounting experience. Judi's multi-faceted background qualifies her both in the administration of the corporate financial platform as well as project based analysis. She is instrumental in aggregating market analysis and AAP data analysis.
Because Ms. Mickey has a thorough understanding of business functions as well as an exceptional capability for using software applications, she is able to merge both strengths to implement system-wide cost efficiencies and human resource metrics that provide meaningful measures.
As HR OfficeŽ Administrator, she provides clients with end user training, installation assistance, and on-going technical assistance. Additionally, she coordinates the Application Service Provider (ASP) environment set up.
In June 2007, Ms. Mickey obtained her HR Generalist certification through the Society of Human Resource Management. She is currently working towards her certification as a Certified Compensation Specialist.
Judi's commitment to mentoring and training is shown through her Adjunct Instructor status for Allegheny Community College, Somerset Campus.
Judi's educational credentials include:
- Bachelor of Science Degree in finance - Penn State University
- Microsoft Office Specialist in Excel 2003 Expert
- National membership of the Society for Human Resource Management (SHRM)
Executive Administrative Assistant
Quality Management System (QMS) Representative
Anne E. Stives offers over 25 years of advanced administrative, office management, fiscal and marketing support services experience.
Anne's diverse background provides her with an exceptional understanding of office administration and enables her to multi-task at a high degree of efficiency. She possesses advanced capabilities in many software applications including Microsoft Word, Excel, PowerPoint and Publisher.
Ms. Stives attention to detail, advanced proficiency level, high integrity and strong work ethic enables her to provide the highest level of customer service. She supports Jonna Contacos-Sawyer and the staff of HR Consultants, Inc. with day to day operations and client coordination and support services. Additionally, she provides QA review for all work products prior to release.
Anne has completed the ISO 9001:2008 Internal Quality Auditor for International Quality Management Systems training and has been appointed as HR Consultants, Inc.'s Management Representative for the Quality Management System. Her responsibilities and authority include:
- Ensuring that processes for the QMS are established, implemented and maintained
- Reporting to top management on the performance of the QMS and noting any needed improvements
- Promoting awareness of client requirements throughout the firm
- Serving as liaison with external parties such as clients or auditors on matters relating to the QMS